Shipping policy

At Wellvora, we believe that getting your order should be simple, transparent, and completely risk-free. Every order we ship comes backed by our satisfaction guarantee — because we are confident in what we make, and we want you to be too.

 

⇀ Shipping & Processing

All orders are processed and shipped within 4–10 business days. Orders are not dispatched on weekends or Canadian public holidays. During peak seasons, slight delays may occur — if your order is significantly delayed for any reason, we will notify you directly by email before you have to wonder.

We offer same-day dispatch on qualifying orders placed before our daily cutoff time.

You will receive a tracking number by email the moment your order leaves our facility so you always know exactly where your package is.

 

⇀ Our Satisfaction Guarantee

We stand behind every product we sell — completely and without hesitation.

If you are not satisfied with your purchase for any reason, we will make it right.

Here is exactly what that means:

  • If your product arrives damaged, defective, or incorrect — we will replace it or refund you in full, no questions asked
  • If you try the product and feel it is not working for your child — contact us within 30 days of delivery and we will work with you on a resolution
  • We do not believe in making customers fight for fairness. If something is wrong, just tell us and we will fix it

To start a return or claim, email us at info@miraeproducts.com with your order number and a brief description of the issue. That is all we need.

 

⇀ Shipping Address

Please double-check your shipping address before completing your order. Once an order has been dispatched, we have a very limited window to make address corrections.

If you notice an error after placing your order, contact us immediately at info@miraeproducts.com and we will do everything we can to intercept it before it ships.

Orders returned to us as undeliverable due to an incorrect address provided at checkout may be subject to a restocking fee. We will always contact you first before any fee is applied.

 

⇀ Lost or Stolen Packages

If your tracking information shows your order as delivered but you have not received it, please take the following steps:

  • Check with neighbors or building management in case it was received on your behalf
  • Contact your local postal carrier with your tracking number
  • Reach out to us at info@miraeproducts.com — we will do our best to help you investigate and resolve the situation

While we are not liable for packages confirmed as delivered by the carrier, we are committed to working with you and will never leave you without support.

 

⇀ Money-Back Guaranteed Returns

We accept returns within 30 days of delivery with Money-Back Guaranteed. Items must be returned in their original, unopened, and unused condition to qualify for a full refund.

If your item arrived damaged or you received the wrong product, you do not need to return anything — we will send a replacement or issue a refund immediately upon confirmation.

Refunds are processed within 5–7 business days of receiving your return and will be issued to your original payment method.


⇀ Out of Stock Items

If any item in your order is temporarily out of stock, we will contact you immediately by email with an estimated restock date and give you the option to wait, substitute, or receive a full refund. We will never silently hold your order without explanation.


⇀ Import Duties & Taxes

For international orders, customers have the option to pre-pay applicable taxes and import duties at checkout to avoid any surprise fees upon delivery. Applicable rates will be clearly displayed before you confirm your purchase.

 

⇀ Acceptance of Terms

By visiting Wellvora.ca and placing an order with us, you agree to the terms outlined in this Shipping & Satisfaction Policy.


⇀ Contact Us

Our team is here to help — before, during, and after your order.

Email: info@miraeproducts.com

We aim to respond to all inquiries within 1 business day. Your satisfaction is not a policy checkbox for us — it is the standard we hold ourselves to on every single order.